Privacy Policy

1. Introduction

Curated Home Services (“Curated Home Services,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit a form, request information, or otherwise interact with our services.

Curated Home Services is a lead-generation and referral service. We help connect individuals with professional service providers who may be able to assist with the services they are seeking.

By using our website or submitting your information through one of our forms, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We collect information that you voluntarily provide to us when you request assistance or information about a service.

Depending on the service requested, this information may include:

• Full name

• Phone number

• Email address

• ZIP code or service location

• Information about the service you are interested in

• Details about the project, property, pet, piano, landscaping needs, cabinetry, or other service requested

• Preferred contact method or time

• Any other information you choose to provide through our forms or communications

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

We do not intentionally collect sensitive personal information unless it is necessary for a specific request and voluntarily provided by you.

3. How We Use Your Information

We may use the information we collect to:

• Understand the service you are requesting

• Connect you with professional service providers who may be able to assist you

• Provide your information to relevant service providers for the purpose of responding to your request

• Contact you regarding your service request

• Respond to questions, inquiries, or support requests

• Improve our website, advertising, services, and user experience

• Analyze website traffic, advertising performance, and lead-generation activity

• Prevent fraud, abuse, or unauthorized activity

• Comply with applicable laws and legal obligations

Curated Home Services does not itself necessarily provide the professional services requested through our website. Our role is to facilitate connections between consumers and relevant professional service providers.

4. How We Share Your Information

When you submit a request through our website, you understand that your information may be shared with one or more professional service providers that may be able to assist with your request.

For example, depending on the service you request, your information may be shared with a professional provider specializing in services such as:

• Cabinet repair

• Custom or luxury cabinetry

• Piano tuning

• Mobile dog grooming

• Synthetic turf installation

• Other home or specialty services offered through our website

We may also share information with third-party service providers that assist us with operating our website, processing leads, communications, analytics, advertising, customer support, hosting, or other business functions.

These third parties may only access information reasonably necessary to perform the services they provide to us or to fulfill your request.

5. Lead Generation and Professional Service Providers

Curated Home Services operates as a lead-generation and referral service.

When you submit your information requesting assistance with a service, we may provide that information to a relevant professional service provider so that the provider can contact you regarding your request.

The professional service provider may contact you directly to discuss your needs, answer questions, provide pricing or estimates, and determine whether their services are appropriate for you.

Curated Home Services does not guarantee the availability, quality, pricing, licensing, insurance, workmanship, or performance of any third-party service provider.

Any services ultimately provided to you by a third-party professional are provided directly by that professional, and any agreement for services is between you and the service provider.

6. Communications (Calls, Texts, and Emails)

By submitting your information through our website or forms, you may consent to being contacted by Curated Home Services and/or relevant professional service providers regarding your request.

Communications may include:

• Phone calls

• Text messages (SMS)

• Emails

Message and data rates may apply.

By providing a telephone number and submitting a request, you acknowledge that calls or text messages may be made to the number provided regarding your service request.

You may opt out of text message communications at any time by replying “STOP” to an SMS message. You may also request that we stop contacting you by contacting us using the information provided below.

Opting out of certain communications may prevent us or a service provider from being able to respond to or fulfill your request.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:

• Analyze website traffic and usage

• Understand how visitors interact with our website

• Improve website functionality

• Improve user experience

• Measure advertising performance

• Understand which marketing channels generate leads

• Support our advertising and lead-generation activities

Third-party advertising and analytics providers may also use cookies or similar technologies in connection with our website or advertisements.

You can adjust your browser settings to block or delete cookies. However, disabling cookies may affect certain website features or functionality.

8. Advertising and Analytics

We may use third-party advertising and analytics platforms to help us understand website activity and measure the effectiveness of our advertising campaigns.

These platforms may collect information about interactions with our advertisements or website, subject to their own privacy policies and applicable laws.

We may use this information for purposes such as measuring conversions, improving advertising campaigns, understanding website traffic, and generating relevant audiences.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or misuse.

However, no method of transmitting or storing information electronically is completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

When personal information is no longer reasonably necessary, we may delete or anonymize it in accordance with our applicable policies and legal obligations.

11. Children's Privacy

Our website and services are intended for adults.

We do not knowingly collect personal information from children under the age of 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to remove the information.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we maintain about you

• Request correction or updating of inaccurate information

• Request deletion of personal information

• Request information about how your personal information is collected or shared

• Opt out of certain communications or data uses where applicable

To exercise applicable privacy rights, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, service providers, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or service providers.

We encourage you to review the privacy policy and terms of service of any third-party website or provider you interact with.

14. Information Sharing for Marketing and Promotional Purposes

We do not share mobile information with third parties or affiliates for their own independent marketing or promotional purposes.

Information may be shared with service providers, contractors, or subcontractors as reasonably necessary to provide services, operate our business, communicate with users, process leads, provide customer support, or fulfill a request submitted through our website.

Mobile information, including text messaging originator opt-in data and consent, will not be shared with third parties for their own marketing or promotional purposes.

Other categories of personal information may be shared as described elsewhere in this Privacy Policy, including when necessary to connect you with a professional service provider in response to a request you have submitted.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or how your information is handled, please contact us:

Curated Home Services